JOB DESCRIPTION
Job Title Arts College Technician 0.8FTE
Salary £22,400 per annum (£28,000 FTE)
Hours 28 hours per week (35FTE), 4 days over 7 (including a shared proportion of weekends from April), will include a proportion of evening working (from April). 8.30am start for day shifts, 1.30pm start for late shifts
Location of work West Dean London sites – currently split between existing premises in Chelsea Harbour and new premises in Bloomsbury. From Summer 2024 will be only Bloomsbury.
Periodic attendance to West Dean Sussex site for training purposes (travel expenses paid)
On-site role
 
Main Purpose of Role
The role is hybrid of a general Arts and Design technician responsible for the organisation
and preparation of teaching spaces and an IT Support Technician providing support in the
effective use of the College’s IT Services.
Arts & Design technician duties (approximately two thirds of role)
The post holder will contribute to the effective running of the studio spaces at the London
site:
• Responsibility for the setting up of workshops, studios, teaching and conference
rooms (with the remote guidance and support of the Technician Manager – West
Dean site based).
• Respond, within defined guidelines, to tutor and student requests for loans of
equipment and additional materials.
• Clean studios and workshops and ensure they are in safe order before, during and
after courses.
• Store supplies and equipment safely in designated areas.
• To ensure that teaching and workshop spaces and the processes carried out within
them are set up and used in accordance with the Health and Safety Policy.
• To assist with health and safety and emergency evacuation tasks.
• Assist with the preparation of art and craft materials, the making of small objects and
the maintenance of tools.

IT Support Technician (approximately one third of role)
The post holder will contribute to the effective operation of the IT Services at the London and
West Dean sites. West Dean operates an IT Helpdesk service with staff based at both sites
operating at 1st and 2nd Line. This post will contribute to the Helpdesk service by taking on
1st Line support tickets (for both sites) and assisting staff, student and guest users face to face
(at London site). The post holder will also assist with the following IT Services that are
present at the both sites:
• Network service (including wireless networks)
• VOIP Telephony service (including mobile solutions)
• Access management and User account management
• Audio-visual service (including Microsoft Teams Rooms)

The post holder will have the following responsibilities
• Updates the ticketing system, ensuring all incidents are logged and all notes,
progress and required actions have been input promptly and accurately.
• Ensures user Service Requests are dealt with in a timely and efficient manner.
• Populates the user facing knowledgebase and self-service portal with clearly
written and expressed help material.
• Administers, a responsibility shared with others, users accounts, permissions and
assets within the IT systems.
• Maintain a strong customer focus at all times.
• Carries out IT induction sessions with new staff and students as required.
• Assists with IT related financial administration.
• In the event of a declared IT Major Incident the post holder will be expected to make
any reasonable and practicable arrangements to assist with the incident.

BENEFITS:

• Annual leave - 25 days plus 8 bank holidays per annum
• Generous contributory pension scheme, matching from 4% to 7.5%
• Employee Assistance Programme
• Mental Health First Aiders
• Cycle to work scheme.
• Free entry to West Dean Gardens
• Complimentary staff access to events
• Discounts on retail goods in our two shops
• Free and discounted places on short courses at West Dean College
• Subsidised bed and breakfast rates
• Discounts on event hire and food and beverage charges