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Assistant Manager / Deputy Manager - Stroke Club

Location
Horsham
Recruiter
The Phoenix Stroke Club
Contract
Permanent
Salary
£14-£16 per hours based on experiece

Job description

Role Summary

The Assistant Manager will work closely with the Club Manager to oversee daily operations, coordinate therapeutic activities, and support our vital network of volunteers. You will also be required to supervise professional carers contracted through a local agency. This role ensures that our sessions run smoothly, safely, and in line with our core values of hope, patience, and mutual encouragement. You will act as a key point of contact for members, families, and visiting therapists

Key Responsibilities

  • Daily Operations: Assist the Club Manager in setting up and managing daily sessions, lunches and specialised communication groups
  • Volunteer Coordination: Support, guide and help schedule our dedicated volunteers to maintain excellent support ratios for members
  • Member Support: Welcome new referrals, assess member needs and foster an inclusive, empathetic community environment
  • Therapist Liaison: Coordinate schedules with visiting professionals, including speech and language therapists, physiotherapists, and occupational therapists.
  • Administration & IT: Manage day-to-day administrative tasks, update member records, and assist with session data entry.
  • Members Subscriptions: Assist with the collection and recording of members subscriptions
  • Health & Safety: Ensure compliance with adult safeguarding, health and safety regulations, and first aid procedures during all club activities

Requirements & Qualifications

  • Experience: Proven experience working within a health, social care or community charity setting. Experience with stroke recovery or neurological conditions is highly desirable
  • Core Values: A warm, friendly, patient and approachable demeanour that matches our community culture
  • Communication Skills: Excellent verbal and written communication skills to connect with vulnerable adults, families and external healthcare agencies
  • Organisation: Strong multitasking abilities, capable of working effectively under pressure and handling administrative tasks efficiently
  • Activities: The ability to assist and/or lead with craft and other group activities
  • Technical Skills: Competency in basic IT packages (e.g., Microsoft Office, email, and basic data spreadsheet entry)
  • Compliance: Must pass an enhanced Disclosure and Barring Service (DBS) check and possess knowledge of adult safeguarding policies. Essential to have a clear understanding of the need for confidentiality concerning members and their circumstances

Benefits & Perks

  • Meaningful work that directly transforms the lives of stroke survivors in the Horsham community.
  • Daytime-only hours matching the club's active session calendar with lunch and coffee breaks included.
  • Supportive team environment working alongside passionate volunteers and care professionals.
  • Opportunities for continuous professional development in stroke care and charity management.
  • Free on site parking and meals/refreshments provided

Club Overview

The Phoenix Stroke Club is a registered, 100% self-funded independent charity based in Horsham. For over 45 years, we have provided a safe, welcoming, and happy environment for stroke survivors and individuals with similar neurological conditions. Through communication groups, physical exercises, and social outings, our goal is to restore confidence, improve mobility, and support our members and their families.

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