Customer Service Coordinator

Leatherhead

£17000-£19000 + Company pension scheme, 28 days holiday including bank holidays, parking and monthly bonus scheme.


This expanding company work closely with local CCG's and care homes and you will be taking inbound calls from care homes or family members/patients to arrange appointments for them. Duties for the Customer Service Coordinator will be based around telephone work and booking appointments and managing diaries. Strong administration is paramount, with good telephone manner.

Responsibilities will include:.
·Liaise with Care Home Managers and care staff to book and confirm any appointments for patients.
·Work closely with Local PCTs to notify them of visits to care homes or patients in their own homes.
·Plan clinics taking into account travelling distances and number of patients.
·Prepare clinic paperwork, record cards and care home information.
·Carry out customer service calls to make sure Care Home Managers are satisfied with the service, ensuring any additional requests are dealt with.
·Receive incoming calls from care homes/family member or patients, taking ownership of the requests.
·Liaise with and support the clinical teams throughout the day.
·Send all correspondence to care homes for appointments, including posters, questionnaires, confirmation letters and patient names.
·Prepare deliveries to minimise administration
·Maintain and keep the filing system up to date.

The ideal candidate must be customer focused, caring, professional and empathetic. Ideally candidates will have some customer service experience having worked with inbound calls or call centre previously, strong administration, worked with databases (CRMs) and competent with MSOffice. Must have clear concise telephone manner and be organised and methodical in their approach.