AD Motor Claims Handler, Kent. C£18,000 plus benefits.

My client who can offer excellent long term development within the claims arena, are looking to further expand their claims team with individuals who ideally have experience of handling Motor claims.

Acting as the first point of contact for policyholders who have been involved in an accident.
You will be required to obtain the relevant details from them and record this information giving the customer excellent advice and assistance.
Assessing and establishing liability before then handling the case through to conclusion.
Providing exceptional customer service and meeting all key SLA's, keeping the policyholder well informed throughout the life of their claims.
Take reports of new insurance claims from customers, or from third parties, credit hire companies, insurers and solicitors.
Record accurately the information reported to us concerning the circumstances of the loss.
Be able to assess liability for an accident and offer advice and guidance to customers giving an objective opinion on prospects and where necessary advise our customer regarding where liability will rest.
Validating cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation.
Instructing suppliers such as repairers, solicitors and car hire companies.
Identify fault claims and enable rapid, proactive third party intervention.
Manage a portfolio of c100 AD claims, ensuring that SLAs are met and the AD aspect of a claim is concluded quickly and at minimum cost.
Support cost, service and process efficiency projects across the team, as well as having the opportunity to get involved in departmental projects.

To apply;
You must have some previous experience working in an FNOL or motor claims handling role.
Possess good spoken and written communication skills, coupled with the ability to produce accurate, quality work first time of asking.
Good attention to detail and organisational skills.
Positive and self-confident approach when dealing with our customer.
Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking dealing customers in difficult and distressing situations.
Ability to work well under pressure and meet deadlines

For further details on this and many other opportunities within the insurance market, please contact Andrew Stark on[please apply by clicking on the blue button on this web page].