Emergency Co-ordinator
Hadlow – Tonbridge
Full time- shift work
£20-22k salary

Our client is looking for an Emergency co-ordinator's to work in the office based in Hadlow on a full time basis working shifts. You will be answering calls and helping provide medical emergency and repatriation services to travellers worldwide who suffer injury, sickness or death while abroad.

Working from home and in the office on a revolving shift pattern (including some nights, weekends and public holidays) the co-ordinator's role is to handle requests for assistance, obtaining case details and liaising with the in-house medical team and insurers to identify and provide the appropriate response to emergencies.

Responsibilities:

• 24/7 emergency medical assistance case handling
• liaising with claims team for handover and on-going case support
• managing customer expectations in line with operational guidelines
• protecting insurer client's interests at all times
• dealing with customers, clients and colleagues in a pleasant and courteous manner
• ensuring that case information is recorded accurately
• liaising with the EAF in-house medical team and insurers to ensure the right kind of assistance is provided in the most efficient and cost-effective way possible
• helping to plan and put into effect medical repatriations
• providing caring and compassionate support to family members of patients and deceased relatives
• supporting, and becoming an integral part of, the Assistance team

Personal qualities:
• Educated to degree standard
• Excellent verbal and written communication skills in English essential
• Fluency in at least one European language (preferably Greek, Portuguese, French or German ), Turkish or Arabic (North African)
• Proven successful experience of customer service role (experience in medical assistance not essential)
• Experience of working from home an advantage
• Ability to work under pressure
• Ability to empathise with people in stressful circumstances while at the same time defending a company stance, often under significant pressure
• Be able to work as part of a team as well as on their own initiative
• Excellent keyboard skills, both speed and accuracy, are also essential to the role

If you have excellent skills dealing with people in sensitive situation and can work well under pressure as well as being able to think on your feet then this position is for you.

To apply for the Emergency Co-ordinator in Hadlow, please submit your CV to [please apply by clicking on the blue button on this web page] or apply direct.