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Credit Hire Team Leader, Kent. C£35,000 plus benefits and annual bonus.
You will be leading and developing a team of Credit Hire claims handlers, managing the performance of this team to ensure productivity, quality and customer service goals are maximised.
You will also work closely with Technical Experts/Intervention & Credit Hire Quality Controllers to develop your team to deliver a high level of performance to achieve those goals.
Previous leadership experience in a claims environment is essential.
Guiding handlers within Intervention, Credit Hire and TP Property Damage claims in line with claims practices, procedures and philosophies.
Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan.
Measure direct reports performance against KPI's and SLA's.
Provide support to the Supervisor/Manager and ensure delivery of performance of direct reports in line with departmental requirements and in identifying inefficiencies with processes and procedures and implement changes to achieve improvement.
Manage, motivate, deliver, set & monitor objectives of direct reports within the TP Intervention Team in order for them to carry out their responsibilities and meet agreed service and performance targets.
Undertake regular performance reviews with team members against key targets and objectives in order to identify business and personal developmental needs.
Ensure compliance to company reserving and payment philosophy.
Handle team technical referrals on a daily basis.
Authorise cheques in an accurate and timely manner, maintaining volume and cheque return data.
Handle complaints in line with FSA/Company guidelines and timescales and adhere to FSA, TCF and Data Protection Regulations
Complete audits on team members and put development plans in place to address training needs
Skills required to apply;
Previous experience working in a similar Team Leading capacity within the Motor Insurance arena.
Excellent communication and organisational skills.
Excellent knowledge and understanding of the Credit Hire industry/market, including its legal and procedural development.
Sound knowledge of the United Kingdom legal system surrounding claimant and defendant litigation.
For further details on this and many other great opportunities within claims, please contact Andrew Stark on[please apply by clicking on the blue button on this web page].
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