Motor Claims Team Leader, Kent. Up to £30,000 plus excellent benefits, development and training.

My client is looking for individuals who can lead, motivate and develop a team to perform and achieve business results against the companies key objectives and goals.
You will ensure that your team has the required skills to achieve claims handling and other performance targets, providing coaching and support to address any shortfalls.
You'll be agreeing performance objectives and development plans for your team and actively managing the contribution of your team using key performance indicators.
Responsible for ensuring that the team is appropriately resourced at all times to maximise delivery of the defined levels of customer service and claims handling.
As a Team Leader you will also resolve referred customer and claim related issues in a manner which maximises customer and company satisfaction.
Provide support to the Supervisor/Manager and ensure delivery of performance of direct reports in line with departmental requirements and in identifying inefficiencies with processes and procedures and implement changes to achieve improvement.
Manage, motivate, deliver, set & monitor objectives of direct reports within the TP Team in order for them to carry out their responsibilities and meet agreed service and performance targets.
Undertake regular performance reviews with team members against key targets and objectives in order to identify business and personal developmental needs.
Ensure compliance to company reserving and payment philosophy.
Handle team technical referrals on a daily basis.
Authorise cheques in an accurate and timely manner, maintaining volume and cheque return data.
Handle complaints in line with FCA/Company guidelines and timescales and adhere to FCA, TCF and Data Protection Regulations.

To apply;
You must have a proven track record of previous leadership experience in a TP claims environment.
Demonstrate the ability to understand and guide handlers with third party and personal injury claims in line with claims practices, procedures and philosophies.
Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan.
Measure direct reports performance against KPI's and SLA's.
Complete audits on team members and put development plans in place to address training needs.
Develop the team's technical knowledge
Demonstrates excellent communication and organisational skills
Sound knowledge and ideally previous handling experience of TP, property damage, credit hire and personal injury.

For further information on this and many other great opportunities within the claims arena, please contact Andrew Stark on[please apply by clicking on the blue button on this web page].