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Customer Consultant £17,000 basic, £22,000 OTE Paddock Wood - free parking available A brand new Customer Consultant position has become available with a local business in Paddock Wood. You need to have a minimum of 6-12 months previous out-bound telephone based sales experience/or currently work within a Sales environment. This position will offer progression, development and excellence work experience. Responsibilities: 1) Administration 2) Sales Development • Respond to all request forms, calls, emails with a view to cross-selling and up-selling. • Follow up new customers with pro-active phone calls to welcome them, deliver additional value above their expectations with a view to maximising sales revenues. • Respond to catalogue and sample requests and follow up with phone calls to better understand customer needs and generate sales greater sales opportunities. 3) Financials • Provide accurate quotes for customers and selling on value rather than price. Any discount for larger orders to be agreed with the GSM. • Ensure all sales are accurately documented in Sage to maintain accurate sales records. 4) Customer Experience. • Build and maintain high levels of customer satisfaction by seeking sales opportunities in all customer contact. • Keep the customer informed at all times regarding lead times/ delivery dates and follow up stock shortage emails with customers to exceed customer expectations. 5) Training • Train additional member of the team in all aspects of procedures and act as mentor to ensure roles and responsibilities are covered in all eventualities and to enable the effective operation of the business. Person Specification: • Flexible • Out-going and comfortable speaking on the telephone • Passionate about sales and working towards targets • Good attention to detail/accuracy If you are looking for a position which offers you responsibility and a good earning potential then please speak with Laura from Select Appointments.
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