Credit Hire Team Leader, Kent. Up to £32,000 plus excellent benefits.
Working in a growing, busy office environment, you will be leading and developing a team of Credit Hire Claims Handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised.

Responsibilities:
Provide support to the Supervisor/Manager and ensure delivery of performance of direct reports in line with departmental requirements and in identifying inefficiencies with processes and procedures and implement changes to achieve improvement.
Manage, motivate, deliver, set & monitor objectives of direct reports within the TP Intervention Team in order for them to carry out their responsibilities and meet agreed service and performance targets.
Undertake regular performance reviews with team members against key targets and objectives in order to identify business and personal developmental needs.
Ensure compliance to company reserving and payment philosophy.
Act as and handle team technical referrals on a daily basis.
Authorise cheques in an accurate and timely manner, maintaining volume and cheque return data.
Develop and maintain relationships with key suppliers and Third Party agents, to include the interpretation of MI, and identifying/resolving issues not requiring escalation.
Handle complaints in line with FSA/Company guidelines and timescales and adhere to FSA, TCF and Data Protection Regulations.
Know, understand and apply the principles of TCF, and report any potential area of risk to your line manager.
Complete audits on team members and put development plans in place to address training needs

Skills:
Previous leadership experience in a claims environment is essential.
Demonstrates excellent communication and organisational skills.
Demonstrate an excellent knowledge and understanding of the Credit Hire industry/market, including its legal and procedural development.
Strong understanding of The Road Traffic Act 1988 and Article 75.

For further details on this and many other great opportunities within the insurance market, please contact Andrew Stark on[please apply by clicking on the blue button on this web page].