Complaints Administrator, Kent. Up to £21,000 plus an excellent benefits package.

Working a leading organisation in their industry, you'll play a key role within their Quality Assurance Team. Excellent development and progression available within this very staff orientated business.

You'll be assisting with the administration and logging of complaints - including contacting internal and external parties and customers for relevant information.
Directing information received to the complaint handler responsible for the case.
Requesting and reviewing call recordings and providing findings to the complaints team.
Diarising and following up outstanding requests as required enabling the complaints team to close complaints within internal SLAs and regulatory timescales.
Maintaining management of all complaints records to ensure files remain organised and give a full audit trail of all communications.
To assist with diary management, preparation of case referrals and requests for information from the Financial Ombudsman Service.

Key Skills & Knowledge required
Competent organiser
Methodical approach to tasks with strong administrative skills
Team player
Excellent communication skills, written and verbal
Attention to detail and ability to work under pressure within tight timescales
A willingness to be flexible
Motor insurance or insurance experience a distinct advantage

For further details on this and many other opportunities within the insurance arena, please contact Andrew Stark on[please apply by clicking on the blue button on this web page].